Refund Policy

This policy explains our approach to refunds for TeoTV+ subscriptions and pay-per-view purchases. Your statutory rights under UK consumer law are not affected by anything in this policy.

Monthly Subscriptions

• Subscriptions are billed in advance for each billing period.
• You can cancel at any time and keep access until the end of your current period (see our Cancellation Policy).
• We do not provide refunds for partial billing periods once a payment has been taken, except where required by law.

Free Trials

If you forget to cancel before your trial ends and are charged, contact us within 7 days of the charge at info@teo-tv-plus.com and we will review your case for a refund.

Pay-Per-View & Box Office

• If an event is cancelled or significantly rescheduled, you will receive a full refund.
• If you are unable to access an event due to a technical fault on our side, contact us for a refund or replacement access.
• Once an event has been watched, we are unable to offer a refund.

Your Statutory Rights

Under the Consumer Rights Act 2015 and other UK consumer protections, you may be entitled to a refund in certain circumstances. Nothing in this policy limits those rights.

How to Request a Refund

Email info@teo-tv-plus.com with your account email and details of the charge. We aim to respond within 5 working days.